Returns & Exchanges
At Buy Online, we want you to be completely satisfied with your purchase. If your new fashion finds aren't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the items in their original packaging, ensuring all original tags and labels are securely attached to the garments.
Ship It Back
Affix the prepaid return label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing